Order & Return Policy

At Leuslierstore, we want to make sure that you are completely satisfied with your purchase. This Order & Return Policy outlines the steps you can take if you need to return an item or if there is a problem with your order.

Order Processing:

We aim to process all orders within 24 hours of receipt.
If an item is out of stock, we will notify you and provide an estimated shipping date or offer an alternative product.

Delivery:

We offer standard and express shipping options. The shipping cost will be calculated at checkout based on the weight and destination of your order.
We use reputable shipping carriers to ensure that your order is delivered on time and in good condition.
If you experience any issues with your delivery, please contact us as soon as possible and we will do our best to resolve the problem.

Returns:

If you are not completely satisfied with your purchase, you can return the item(s) within 14 days of receipt for a full refund or exchange.
The item(s) must be in their original condition, with all tags and packaging, to be eligible for return.
Please contact us to initiate a return and we will provide instructions on how to proceed.
The cost of return shipping will be borne by the customer unless the item is defective or the incorrect item was shipped.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us as soon as possible.
We will either replace the item or provide a full refund, whichever you prefer.
We will also provide a prepaid return label for the damaged/incorrect item.

Order Cancellations:

You may cancel your order at any time before it is shipped.
If your order has already been shipped, it cannot be cancelled, but you can return the item(s) for a full refund or exchange, subject to the conditions outlined in the Returns section.

Refunds:

Refunds will be processed within 7 days of receipt of the returned item(s).
Refunds will be issued to the original payment method.

If you have any questions or concerns about your order or the return process, please contact us at [email protected].

We want to make sure that your shopping experience with Leuslierstore is a positive one. If you are not satisfied with your purchase, we are here to help.