Order & Return Policy
At Leuslierstore, we want to make sure that you are completely satisfied with your purchase. This Order & Return Policy outlines the steps you can take if you need to return an item or if there is a problem with your order.
- We aim to process all orders within 24 hours of receipt.
- If an item is out of stock, we will notify you and provide an estimated shipping date or offer an alternative product.
- We offer standard and express shipping options. The shipping cost will be calculated at checkout based on the weight and destination of your order.
- We use reputable shipping carriers to ensure that your order is delivered on time and in good condition.
- If you experience any issues with your delivery, please contact us as soon as possible and we will do our best to resolve the problem.
- If you are not completely satisfied with your purchase, you can return the item(s) within 14 days of receipt for a full refund or exchange.
- The item(s) must be in their original condition, with all tags and packaging, to be eligible for return.
- Please contact us to initiate a return and we will provide instructions on how to proceed.
- The cost of return shipping will be borne by the customer unless the item is defective or the incorrect item was shipped.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us as soon as possible.
- We will either replace the item or provide a full refund, whichever you prefer.
- We will also provide a prepaid return label for the damaged/incorrect item.
- You may cancel your order at any time before it is shipped.
- If your order has already been shipped, it cannot be cancelled, but you can return the item(s) for a full refund or exchange, subject to the conditions outlined in the Returns section.
- Refunds will be processed within 7 days of receipt of the returned item(s).
- Refunds will be issued to the original payment method.
- If you have any questions or concerns about your order or the return process, please contact us at [email protected].
We want to make sure that your shopping experience with Leuslierstore is a positive one. If you are not satisfied with your purchase, we are here to help.