Welcome to the Leuslierstore FAQ page! Here are some commonly asked questions about our products, ordering process, and policies.
1. What payment methods do you accept?
We accept payment via major credit cards such as Visa, Mastercard, and American Express, as well as PayPal.
2. How long will it take for my order to arrive?
Orders are usually processed within 1-2 business days and shipped using standard or expedited shipping options. Delivery times vary depending on your location and shipping option selected.
3. Can I track my order?
Yes, we provide tracking information for all orders. You’ll receive an email with tracking details once your order has been dispatched.
4. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on your location. Please note that additional customs fees and duties may apply, which are the responsibility of the customer.
5. What is your return policy?
We offer a 30-day return policy from the delivery date. Products must be returned in their original condition with all packaging and tags. The customer is responsible for return shipping costs, unless products are faulty or damaged. Contact our customer service team to initiate a return.
6. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it cannot be cancelled or modified after 24h. Please contact our customer service team if you have any questions or concerns about your order.
7. How do I contact customer service?
You can contact our customer service team by emailing [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
8. How can I find out about new products and promotions?
You can sign up for our newsletter to be the first to know about new products and promotions. You can also follow us on social media for updates.
9. Can I change or add items to an order after it has been placed?
Once an order has been placed, it cannot be changed or modified. If you would like to add items to your order, please place a new order through our website.
10. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery. We’ll arrange for a replacement or refund, depending on the situation.
11. How can I check the status of my order?
You can check the status of your order by logging into your account on our website. You’ll also receive email notifications with updates on your order’s status.
We hope this FAQ page has answered your questions. If you have any additional questions or concerns, please don’t hesitate to contact us. Thank you for choosing Leuslierstore!